At ProstaVive, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you are eligible to request a return within 180 days of the delivery date. Simply send the unused or partially used product back to the return address listed below to begin the refund process.
How to Request a Refund
To ensure a smooth refund experience, please follow these important steps:
Initiate Your Request
Submit your refund request within 180 days from the date your order was delivered. You may be asked to confirm the delivery or shipping date listed on your packaging.
Prepare the Return
Complete the returns and refund form that was included in your original shipment. Make sure to fill it out accurately to avoid delays.
Ship the Product Back
Send the item(s) to our authorized return address: 19655 E 35th Dr #100, Aurora, CO 80011, USA Please email your refund request to our customer support team at: support@getplantsulin.org
Wait for Confirmation
Once your return is received and inspected, we’ll send you an email confirming your refund status. Approved refunds will be processed using your original payment method.
Who Covers Return Shipping?
Please note that the return shipping cost may not be covered by the retailer. In some cases, the vendor may assist with return postage, but ProstaVive is not responsible for shipping charges or refund fulfillment once the return is initiated. Be sure to retain your shipping receipt and tracking number for your records.
Important Reminders
- Ensure the product is returned within the eligible 180-day window.
- Refund requests made after this period may not be approved.
- Items must be shipped to the correct return address to qualify for a refund.
With ProstaVive, you can shop with confidence thanks to our 180-day risk-free guarantee. If our product doesn’t meet your expectations, we’re here to help make the return process simple and stress-free.
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